Terms & Conditions

Alaina Interior

Terms of Service

We really hope that your made-to-order furniture will satisfy you. In the odd event that you are not completely pleased, we will work to make things right or arrange for your return as quickly, easily, and stress-free as possible. This is our pledge to you.

Order Amendments

When the Alaina Interior team has received your order, we’ll send you a sales confirmation email that verifies every detail of your purchase. We’ll confirm your delivery date at a later time. Once your order’s specifics are confirmed, we’ll begin production and schedule delivery.

Please get in touch with the customer care staff by phone or via email, if you need to change your order. After 24 hours, if you decide to cancel your order, you will be charged 50% of the purchase price to cover any manufacturing and administrative expenses we have spent. The delivery schedules are adjusted after an order amendment.

Access

Making sure the furniture you ordered will fit in your house is your duty. You must carefully measure the area where your furniture will go and take into account the path our delivery team will take to get there. Please get in touch with the customer service team if you have any questions about access.

Delivery Estimates

Even while we can’t promise a specific delivery date right away, we try to deliver all of our products within 7–14 working days. Although not guaranteed, the delivery times listed on this website can be used as a guide for when you should anticipate receiving your product. We’ll try our hardest to stick to the timelines we’ve given. In the unlikely event that we are unable to accomplish this goal, you will be informed immediately. Delivery delays could be added for deliveries to remoter parts of the UK. Please refer to our delivery guide for additional details.

Delivery Day and Charges

We provide deliveries from Monday through Sunday, 7 am to 10 night. In every case, the delivery date and time will be pre-arranged with you. All of our customers receive free shipping from us. There may occasionally be a minor delivery fee for some rural areas. Any applicable fees will be added at checkout. Customer services should be contacted if you need more help.

Delivery Receipt

Once your order is scheduled for delivery, a member of our staff will get in touch with you to discuss a day and time that work best for our delivery schedule, the capacity of our vans, the availability of our products in your area, and your ability to accept the delivery. Customers must be present at the delivery location to sign for the goods and confirm their approval.

Failed Deliveries

We retain the right to charge a fee of £60 for redelivery (may vary in remote places) if you are not there in person to accept on the delivery day and the time window we have scheduled with you. All redeliveries will take into account your local area’s availability, vehicle capacity, and our rolling delivery schedule. If a delivery fails, the quoted delivery times will be reset.

If the bed frame cannot be brought up the stairs during the scheduled installation of your bed, this will be recorded as a failed delivery, and a minimum fee of £60 for redelivery will be charged in addition to the cost of modifying or remaking the bed elements that cannot be transported up the stairs.

Delivery Checks

For us, quality is everything. Every product that we ship out goes through a rigorous quality inspection and is double-checked to the requirements of your order. Although damage or errors are uncommon, they do happen, so we ask that you inspect your goods when they are delivered. You will be required to verify and sign that you have received the goods in top shape and in accordance with your specifications. When you inspect them, if you’re not completely satisfied, please indicate this on the delivery form and contact our customer support staff as soon as you can so we can resolve the situation for you.

Returns After Delivery

Every product that leaves our facility is custom-made based on your requirements. Therefore, unless they are damaged or wrong, we do not accept returns of things that were manufactured to order. Please get in touch with our customer service staff within 14 days of delivery if you discover after it’s been delivered that you are unsatisfied with the product’s quality or that we sent you the wrong item so we can help you return it. To help you choose the best course of action, we could ask you to give us pictures or videos of any damage or flaws.

Please be sure to return the item in the same condition that it was received. You will be responsible for the cost of repairing the item to restore it to the condition in which it was sent if it is not received in that condition. We are unable to accept any mattresses that have been taken out of their original packaging for sanitary reasons. Whether or whether the proper mattress has been delivered, this policy will be strictly enforced. Please check to make sure you get the right size and type of mattress before opening it. Each mattress is packed in packaging made of transparent plastic and polythene.

After delivery, an item will be registered as a return if it cannot fit up the stairs. The new parts won’t be delivered until all outstanding redelivery and modification expenses are covered. The order will be cancelled and recorded as a return after delivery if the unpaid balance is not settled within 14 days of the request. Customers must therefore make sure the products they order will fit up the steps. If you have any questions or concerns before placing an order, please get in touch with us.

Refunds

As soon as we receive your item back in stock, we will begin processing your refund. Orders that were not delivered will have their money returned to them within 14 days of being informed. We will give you a refund of the purchase price minus a 50% administration fee.

After we receive your return and have had time to process it, we will refund any orders that have already been delivered. With the exception of our collection and restocking fee of £100 per order, we will reimburse 60% of your purchase price. The 60% refund is computed on the balance after the restocking fee has been subtracted from the purchase price.

You will not be charged for the delivery of a new part if the product we delivered is faulty or incorrect. However, if you choose not to exchange and instead opt for a return, the product will be deemed to have been delivered and returned and standard charges will apply.

For security reasons, you will be refunded on the card or payment method that you used to place your order.

Dimensions

For you, many of our products are crafted by hand. Because of this, the listed sizes’ dimensions may vary by +/- 8%. Please contact our customer service team to confirm that the item is suitable for the intended use and the available area when space and fit are of the utmost relevance or worry. Inaccurate measurements are not our responsibility.

Fabric Requests

Any of our many high-quality fabrics are available for any of our upholstered goods. Our fabrics come in a range of colours, textures, weights, and compositions. Additionally, fabrics will look different in person compared to online, where screen resolutions and technology might differ greatly.

We can provide up to seven samples of the textiles prior to placing an order because of this and to ensure a positive experience with Alaina Interior. It costs nothing to use this service.

Since we provide the option of examining the textiles via our sample service prior to ordering, we will not accept returns for apparent differences between the fabric displayed and the fabric you receive on your bed. Please use the to ask for clarification about a different fabric.

Klarna

We provide you with the following payment alternatives in association with Klarna Bank AB (publ), Sveavgen 46, 111 34 Stockholm, Sweden. It is necessary to pay Klarna:

  • Pay in 3
  • Later Pay

You may discover more details about Klarna’s user conditions here. You may find general information on Klarna here. Your personal information is treated in line with the terms of Klarna’s privacy statement and any applicable data protection laws.

Warranty

We provide a complete 12-month warranty on beds, headboards, mattresses, and any other products for your peace of mind. Your product is covered by the warranty against manufacturing flaws and structural problems. Fabric deterioration, discoloration, or damage is not covered by the warranty, and misuse-related problems with the product’s construction are also not covered. From the day of your delivery, you are covered by the warranty.

Trade orders and orders filled by a third party are not covered by the guarantee. Your statutory rights are not affected by this warranty. Making a statement Send the following information through email to customer services if you want to submit a warranty claim:  Images and videos of the complete product, including images and videos of the area you’re worried about; and Purchase Proof We’ll verify that we’ve received your email and conduct the appropriate inquiry. We reserve the right to ask you for more information. If your claim is accepted, we will deliver any replacement parts that are required. You are not entitled to a complete refund under the guarantee.

Alaina Care

Alaina Care aims to give your purchase additional warranty protection. We recognise that purchasing bedroom furniture is not always inexpensive, therefore making the additional peace of mind investment will always be worthwhile.

Alaina Care offers an additional 24 months of coverage while maintaining terms that are identical to those of the basic warranty policy. Therefore, you have a total of 36 months of coverage with Amare Care. The top of this page has a link to the complete warranty policy. Alaina Care does not provide coverage for harm brought on by regular use, product ageing, or dirt and dust accumulation.

Delivery

Delivery schedules vary on your location in the UK, when we deliver there, and the kinds of things you order. From the date of your order, our usual delivery times range from 7 to 14 working days. Offshore delivery can take up to 4-6 weeks, and these estimates may change during busy times. Every delivery estimate is merely a suggestion.

If you’d like your package sent quickly, we provide an express delivery option that allows for delivery in only six business days. The following working day after your order is placed is the first working day.

Delivery to Remote Areas

With the above-mentioned expected delivery timeframes, we provide free delivery to all areas of the UK’s mainland. There will be an additional delivery fee and a longer delivery timeframe for delivery to remote parts of the United Kingdom.

The following postcodes will require an extra fee for delivery: PA, KA, DG, FK, KY, PH, DD, AB, IV, TD, TR, KW, BH, CA, CT, DG, DT, FK, IP, NR, SY, BT, CF, EX, LD, PL, SA, TA, TQ  * Note that this is not an exhaustive list.

Quality Checks

Every piece of furniture that is shipped out is put through thorough quality inspections and is compared to the parameters you provide. You will be required to verify and sign that the products have been delivered to you in excellent condition and according to your specifications. You must therefore properly inspect the things.

Please let us know as soon as possible if you’re not totally satisfied.

Delivery Information

Order confirmation: Once your order has been placed, we will confirm it; at that point, manufacturing will start. Delivery confirmation: You will be given a 4-hour window for delivery after a member of our delivery staff contacts you directly (via phone call, email, or text message) to arrange delivery with you. If at all possible, we will give at least a couple of days’ notice before delivery.

Please wait to take a day off until you hear from our delivery crew. Calls are frequently used for communication. Please hold off sending an email until 7–14 working days have passed since the order date. Day of delivery: Our delivery staff will get in touch with you an hour before delivery to confirm a more precise time slot.

Very rarely, deliveries may need to be cancelled due to unforeseen events like unforeseen delays or bad weather, in which case we are unable to reimburse customers for missed appointments. At your house, our two-man delivery team will move your furniture to the desired room if you chose installation. They will remove the unnecessary packaging and unpack the furniture before setting it up. Deliveries delivered without installation are made to the common entrance of your house; couriers are not permitted to take the goods inside. Please note that the company would not be held liable for any risk to the things past the communal entrance; any courier that delivers items beyond the communal door only does so as a goodwill gesture at the buyer’s option.

Failed Deliveries

After notifying you of your 4-hour delivery window, if you are not available to receive delivery on the scheduled day, we have the right to charge a £60 redelivery fee. The redelivery will take place in accordance with your location’s availability and our delivery schedule.

Returns

Every product that leaves our store is custom-crafted to your requirements and produced to order. As a result, we do not accept returns for items that are manufactured to order. To learn more, keep reading. Please get in touch with our Customer Services Team within 14 days of delivery if you discover after it has been delivered that you are dissatisfied with the item’s quality or that we sent you the incorrect item so we can help you return it. To provide you with an appropriate course of action, we can ask you to give us pictures or videos of any damage or flaws.

Please make sure the item is returned in the same condition it was received in if you decide to return it. Any goods returned insufficiently packaged, which results in damage during the return, will be charged a fee equal to the degree of damage. We are unable to accept any mattresses that have been taken out of their original packaging for sanitary reasons. Please verify that you have received the proper mattress size and style before removing the packing, as we are unable to accept a return once the packaging has been removed for hygienic reasons.

Refunds

As soon as we receive your item back in stock, we will begin processing your refund. Orders that were not delivered will have their money returned to them within 14 days of being informed. If the order is not cancelled within 24 hours, we will return the full purchase amount, minus a 50% administration fee per order. After we receive your return and have had time to process it, we will refund any orders that have already been delivered. With the exception of our collection and restocking fee of £99 per order, we will reimburse 60% of your purchase price.

If the product we sent is flawed or inaccurate, you won’t be billed for the delivery of a replacement part. But if you decide to return the item rather than exchanging it, it will be considered to have been shipped and returned, and regular fees will be assessed. You will receive a refund using the same card or payment method that you used to make the purchase due to security concerns.

Privacy Policy

We are devoted to protecting the security of your data. We have appropriate physical, technological, and administrative safeguards in place to prevent unauthorized access to or disclosure of the information we collect online.

How We Use Cookies

A cookie is a little file that requests permission to be stored on the hard disc of your computer. Once you consent, the file is added, and the cookie assists in online traffic analysis or notifies you when you visit a specific website. Web apps can respond to you specifically thanks to cookies. By obtaining and retaining information about your preferences, the web application can adjust its operations to meet your needs, likes, and dislikes.

In order to determine which pages are being used, we use traffic log cookies. This enables us to examine web page traffic statistics and enhance our website so that it better suits the needs of users. This data is solely used by us for statistical analysis after which it is deleted from the system.

Overall, cookies enable us to track which pages you find useful and which you do not, allowing us to present you with a better website. Except for the information you choose to share with us, a cookie in no way provides us access to your computer or any other personal information about you. You have the option to accept or reject cookies. Most web browsers allow cookies by default, however you can typically change your browser’s settings so that you can refuse cookies if you prefer. This can restrict you from using the website to its best potential.

Links To Other Websites

There may be links on our website to worthwhile external websites. You should be aware that once you utilise these links to leave our website, we no longer have any control over that other website. As a result, we are unable to guarantee the security and privacy of any information you disclose when visiting other sites, and these sites are not subject to this privacy statement. Exercise caution and review the privacy policy that applies to the aforementioned website.

Controlling Your Personal Information

In the following ways, you can opt to limit how your personal data is collected or used: On any form that the website asks you to fill out, look for the option that you can check to say that you do not want the data used for direct marketing reasons by anyone.

Unless compelled by law, we will not give away, sell, or lease your personal information to other parties. Your personal information will be given to a third party business that will handle order fulfilment and delivery to your address.

Your Data Protection Rights

You have rights under data protection law, such as: Accessibility – You have the right to request copies of the personal data we have about you. Your right to correction – You have the right to request that we correct any personal data that you believe to be incorrect. Additionally, you have the right to request that we complete any information you feel is lacking.  Your ability to obliterate – In some cases, you have the right to request that we delete your personal data.

Your right to request a processing limitation – Under certain conditions, you have the right to request that we stop processing your personal data. Your right to object to processing – In some situations, you have the right to object to the processing of your personal information.

Klarna

We will provide certain elements of your personal information to Klarna, such as contact and order details, so that they can determine whether you qualify for their payment choices and customise the payment options for you. This enables us to offer you Klarna’s payment alternatives. You may find general information on Klarna here. Your personal information is processed in compliance with applicable data protection laws and Klarna’s privacy statement.